Customer Service

Shipping Policy

Orders are processed within 2 business days. Shipments are made via UPS. Please allow 5-7 business days for your order to arrive. A tracking number will be emailed within 24-48 hours of placing an order.


Return Policy

Mela Skin Care stands behind our products 100%. We seek to provide the highest quality products that deliver the most effective results! We also understand that some things just don’t work out. In order for us to provide quality customer service, we do allow returns within 30 days of purchase.

  • Returns will be accepted if there was an adverse skin reaction, product did not meet expectations, or customer did not want item

  • Customer is responsible for covering return shipping costs

  • Return cannot be made without a previous authorization

  • Returned products may not be altered, or over 50% used

  • Please allow 2 weeks for the return to be processed

Still have questions? Visit our CONTACT US page and send us an email!